Complaints Procedure

Miya Solicitors aims to provide a high quality service to every client. If something does go wrong we want to know about it so that we can put things right and learn for the future.

Speak to the solicitor handling your matter in the first instance, by phone, email or in person.

If your concern is not resolved or you would prefer to raise it more formally, write to the firm at [email protected] or to our office address marked for the attention of the Complaints Partner.

Please include your name, file reference where known, a description of your concern and the outcome you are seeking.

We will acknowledge your complaint in writing within five working days.

We will then investigate the matter, typically reviewing your file, speaking with the solicitor handling the matter and considering any documents you have provided.

We aim to send a full written response within eight weeks of receiving your complaint.

If you are not satisfied with our final response, or if more than eight weeks have passed without a final response, you may be able to complain to the Legal Ombudsman.

Time limits apply: usually within six months of our final response and within one year of the act or omission complained about, or one year of when you should reasonably have known about it.

Contact the Legal Ombudsman at PO Box 6167, Slough SL1 0EH, by phone on 0300 555 0333 or via legalombudsman.org.uk.

If your concern relates to our professional conduct rather than the quality of service, you can also report concerns to the Solicitors Regulation Authority at sra.org.uk.